F r e q u e n t l y    A s k e d

Q u e s t i o n s

Whom should I call if my doctor’s office says I no longer have Medi-Cal?

What should I do when I receive a bill from a billing company?

Whom should I call for Dental, Vision services, or Mental Health services?

•    If you participate with Alameda Alliance for Health Medi-Cal, your dental care is covered by Denti-Cal.  You may contact Denti-Cal directly at 800-322-6384. Vision care is provided by March Vision Care and may be contacted at 888-493-4070.
•    If you participate with Alameda Alliance for Health Healthy Families, Healthy Families Dental Plan, 888-747-1222, covers your dental care.  Vision care is provided by Healthy Families and may be contacted at 888-747-1222.
•    If you are an Alameda Alliance for Health Medi-Cal member, call March Vision Care, 888-493-4070. For Dental, call Denti-Cal at 800-322-8384. For Behavioral Health Medi-Cal patients, call Alameda County Behavioral Health at 510-567-8100. For Healthy Families call PacifiCare Behavioral Health, Inc. at 888‑789‑7110.

Anthem Blue Cross

•    If you participate with Anthem Blue Cross,  your vision care is covered by Vision Service Plan (VSP). You may contact VSP by calling  800-877-7195. For Dental care, call 800-880-5305. For Behavioral Health, call Alameda County Mental Health Services at 510-567-8100. For Healthy Families, call 800-399-2421. For Contra Costa Mental Health Services at 925‑957‑5150.

Whom should I call to verify the status of a bill?

Whom should I call to verify a physician’s participation status with an insurance company through CFMG?

Whom should I call to report changes (demographic or updates) in my practice?